Shipping policy
Shipping Policy
Our shipping approach
MOC Central, LLC treats shipping as part of the customer experience, not just the final technical step of an order. This page explains how orders move from approval to dispatch, what conditions can affect transit, and what customers should reasonably expect from the delivery process.
When an order becomes ready to ship
Orders usually move into fulfillment within 1-3 business days after successful checkout. That timing may change when an order requires verification, inventory alignment, address review, high-volume processing, or adjustment for carrier disruptions and holiday schedules.
An order is not considered shipped simply because payment was received. Shipment begins only when the package has been prepared, labeled, and transferred to the selected carrier for movement through its network.
What customers may see at checkout
Shipping methods, timing estimates, and any related charges are typically shown during checkout or otherwise disclosed before the order is finalized. A complete shipping policy should identify available methods, shipping costs, handling time, shipping restrictions, and any important delivery conditions that can affect the order.
Some orders may qualify for different shipment paths based on size, destination, service area, or operational constraints. Because of that, not every shipping method is available for every order.
Estimated delivery means estimated
Transit windows start after the parcel has been handed off to the carrier. Delivery estimates are provided as planning guidance and are not guaranteed arrival commitments unless a specific guaranteed service is clearly offered at checkout.
Carrier routing changes, weather events, local service interruptions, scan delays, and regional delivery limitations can all affect arrival timing after dispatch. These factors are outside ordinary merchant control once the package enters the carrier network.
Tracking and shipment visibility
If the shipment service includes tracking, tracking details are sent to the customer using the email provided during checkout. Tracking updates may not appear immediately because they depend on carrier scan activity rather than the exact moment a label is created.
Customer responsibility for address details
Customers are expected to provide a complete and deliverable shipping address, including unit, suite, or business details when needed. Missing or inaccurate address information can delay fulfillment, prevent delivery, or cause a package to be returned by the carrier.
If an order is returned because the address could not be completed as entered, additional shipping charges may be required before re-dispatch. Original shipping costs used to process the order may not be refundable once the shipment has already entered fulfillment.
If something goes wrong
If a package arrives damaged, incomplete, or appears delivered but cannot be located, the issue should be reported promptly. Resolution may require photos of the packaging, shipping labels, item condition, or other documentation needed to review the matter with the carrier or fulfillment team.
Shipping contact
MOC Central, LLC
285 Warehouse Drive, Unit B
Buda, Texas 78610
Phone: 800-780-5395
Email: ceo@moccentralsusa.com